How do I know my transaction is secure?
Online ordering via our website is encrypted using a SSL (Secure Sockets Layer) protocol.

Can I cancel an order I placed online?
No, due to our rapid order processing system, we cannot cancel an order placed online.

Am I responsible for figuring out the taxes and shipping/handling costs for my order?
No, these calculations will be made automatically during the checkout process.

In addition to the item number and description, is there any other information I need to submit when ordering?
Always be sure to indicate Layout #, frame style, mat colors, font and personalization.  Simply follow the easy steps to complete your selection.

Why do I need to supply phone numbers and my email address when I place my order online?
It is imperative that you include your email address and telephone number when placing an order online. This will allow us to quickly contact you should any questions arise with your order or to simply confirm your order if necessary.

If I am using a credit card for my purchase, what information do you need?
In addition to the card number, you must also indicate the card's expiration date.

What is included in my Personalized Frame order price?
Pricing includes personalized double mat, regular glass, joined frame, foam-core backing board, bendable points, and hanging hardware. Please note: Regular mats, not acid free.

What is included in my Personalized Mat only order price?
Pricing includes personalized double mat. Please note: Regular mats, not acid free.